Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to SmartGlow™. The terms “we”, “us” and “our” refer to SmartGlow™. SmartGlow™ operates this online store and website and provides the products and services available through it.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. Please read these Terms carefully before using our website or placing an order.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your country or place of residence.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws when using our website.
SECTION 2 – PRODUCTS AND SERVICES
We make every reasonable effort to display our products, descriptions, images, colors, specifications and prices as accurately as possible.
However, the appearance of products may vary slightly depending on your device, screen settings, manufacturing variations or other factors.
We reserve the right to modify or discontinue products or services at any time, subject to applicable law.
SECTION 3 – ORDERS
When you place an order with SmartGlow™, you are making an offer to purchase the selected products.
We reserve the right to accept or reject an order where permitted by applicable law, including in cases of suspected fraud, incorrect pricing, product unavailability or incorrect customer information.
If an order is cancelled after payment has been received, any refund due will be processed according to our Return and Refund Policy and applicable law.
Please ensure that your billing, shipping and contact information is accurate and complete.
SECTION 4 – PRICES AND PAYMENT
Product prices are displayed on our website before checkout.
Any applicable shipping costs, taxes or other charges will be displayed where required before completion of the purchase.
We reserve the right to change our prices at any time. Price changes will not affect orders already accepted, except where permitted or required by applicable law.
SECTION 5 – SHIPPING AND DELIVERY
Estimated delivery times may be provided during checkout or on our website.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, high demand and other logistical issues.
Nothing in this section limits any mandatory consumer rights available under applicable law.
SECTION 6 – RETURNS AND REFUNDS
Returns, cancellations and refunds are handled according to our Return and Refund Policy and applicable consumer protection law.
Customers in the European Union may have a statutory right to withdraw from certain online purchases within 14 days, subject to applicable exceptions and legal requirements.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
SECTION 7 – ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information provided on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct such errors and update information in accordance with applicable law.
SECTION 8 – THIRD-PARTY SERVICES
Our store may use services, applications, payment providers, shipping providers and other tools supplied by third parties.
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
SmartGlow™ is powered by Shopify. Shopify provides the ecommerce technology that enables us to operate our online store. Purchases made through our store are transactions between the customer and SmartGlow™, subject to applicable law.
SECTION 9 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including our branding, text, graphics and other original materials, is owned by or licensed to SmartGlow™ and is protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially exploit our protected content without permission, except where permitted by law.
Third-party trademarks, product names and other intellectual property remain the property of their respective owners.
SECTION 10 – PROHIBITED USES
You may not use our website or services:
• for unlawful purposes;
• to violate applicable laws or regulations;
• to infringe intellectual property rights;
• to transmit malicious software or harmful code;
• to attempt unauthorized access to our systems;
• to collect personal information unlawfully;
• to engage in fraudulent, abusive or misleading activity.
We reserve the right to restrict access to our services where reasonably necessary and permitted by law.
SECTION 11 – PRIVACY
Personal information submitted through our store is handled in accordance with our Privacy Policy and applicable data protection legislation.
Our store is hosted by Shopify, which may process certain information necessary to provide its ecommerce services.
Please review the Privacy Policy available on our website for further information.
SECTION 12 – DISCLAIMER AND LIABILITY
We provide our website and services with reasonable care and in accordance with applicable law.
To the maximum extent permitted by law, SmartGlow™ will not be responsible for indirect or consequential losses arising from use of the website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
Nothing in these Terms affects the statutory rights of consumers.
SECTION 13 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable legal requirements.
The current version will be made available on our website.
SECTION 14 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by the laws of Greece, without limiting any mandatory consumer protection rights that may apply to customers in their country of residence.
If you are a consumer residing in the European Union, you retain all mandatory rights and protections provided to you under applicable European Union and national consumer protection laws.
SECTION 15 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Trading name: SmartGlow™
Email: mikepandelidis@gmail.com
Phone: +30 22410 35358
Business address: M. Volonaki 55, 85100 Rhodes, Greece